FAQ's about orders & shipping
You want to order but have a few questions left? No problem - here you will find the most frequently asked questions about our online shop. If you have any further questions, please contact us - we will be happy to help you!
We currently only deliver to Austria and Germany. If you would like to have the products delivered to another country, please feel free to contact us so that we can find a common solution. Because maybe even a sports retailer near you has your desired product in stock.
The shipping costs are currently € 5.50 in Austria and € 7 in Germany.
Yes of course! In this way we can give you better advice when questions arise or recommend products that suit your needs.
We are available Monday to Friday from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
Our shop in Hohenems is open on Wednesdays from 9 a.m. to 12 p.m. and 2 p.m. to 7 p.m.
As soon as we have received your payment, we will start packing and shipping the same or next working day. Parcels will be dispatched until around 2 p.m. Parcels that are shipped in Austria usually arrive on the next working day. In Germany, delivery takes place within 2-3 working days.
We will send you an email as soon as your order has been dispatched.
In our small, family-run company, we pack all parcels by hand. As long as the package has not yet been sent, you can call us or send us an email if you want to change something about the order. It does not matter whether it is the delivery address or a product.
If you have any general questions about a product, you are always welcome to contact us. So we can give you information about our products, so that you can finally order the right and suitable product.
If you would like a product that is no longer available, please contact us. This enables us to check whether a merchant still has the product in stock and can send it to you. We can also inform you as soon as the product is available again.
Unfortunately, we do not provide follow-up, but we can send you a link if necessary.
On each product page you can give feedback on the respective product. We would be delighted if you take the time and give us feedback on your product. On the one hand we can learn from it and on the other hand we are happy if you like our product.
Yes, we cover the costs. Nevertheless, we are happy if you do not order a pair of pants in five sizes so that one may fit and the rest will be sent back. We would be happy if you contact us and we can advise you. In this way, unnecessary deliveries can be avoided and nature can be spared. It also helps you find the perfect product that is right for you.
Just contact us and you will receive information from us on how to do this the fastest and most effectively. Returns are generally free of charge, but we can also advise you about a possible exchange. The size may not suit you or the color may not be what you want.
As soon as we have received your return shipment, we will refund the amount within one week.