Terms of Service

Validity of the terms and conditions:

All our business relationships are subject to the following terms and conditions - hereafter referred to as terms and conditions. Other terms and conditions of customers are hereby expressly contradicted. If these terms and conditions speak of consumers, then the relevant provisions apply only to consumers, not for entrepreneurs. The provisions in the GTC apply to the extent that non-mandatory regulations (for example for consumers) appeal against this.

Offer - Information at contract conclusion:

All offers are non-binding and do not oblige us to perform. Before submitting an offer via the web shop of Urban Rock GmbH, the consumer is informed about the technical steps leading to the conclusion of the contract. The contract is only possible in German. The text of the contract (order confirmation) will be sent to the consumer by e-mail immediately, but at the latest on the second working day after the next, but will not be stored by Urban Rock afterwards.

Withdrawal of Consumer:

Consumers have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods / last partial consignment.
To exercise your right of withdrawal, you must notify us by means of a clear statement (such as a registered letter sent by post, fax or e-mail) of your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of withdrawal: If you withdraw from this contract, we shall have to repay any payments we have received from you, excluding the delivery costs, immediately and no later than fourteen days from the date of receipt of the notification of your cancellation of this contract , For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.

Complaints - Guarantee - Liability:

We guarantee the contractual nature of our products. Notifications of defects are to be made immediately in writing, otherwise within 7 days after receipt of the goods, by registered letter. The consumer has the right to exchange or improvement in case of defects. The date of the postmark applies. The customer must prove that the defect already existed at the relevant time, ie the time of the transfer of risk. Urban Rock GmbH may satisfy the legitimate warranty claims at its discretion except through exchange or improvement, including price reduction or conversion. Small deviations in the dimensions or colors do not justify the complaint. If the complaint is not made in time or not in the form indicated, the goods are considered approved.


Payments are to be paid by direct bank transfer or paypal. After the payment has arrived, the delivery will be shipped.

Retention of title:

The goods we deliver remain in our unrestricted ownership until full settlement of all liabilities arising from the business relationship, including any current account balance.

Place of Performance - Jurisdiction - Applicable Law:

Place of performance for delivery and payment is Hohenems; this also, if the transfer takes place according to agreement at another place. The contractual relationship is subject to the law of the Republic of Austria excluding the UN Sales Convention. The exclusive place of jurisdiction for all disputes arising from the contractual relationship is the competent court of Hohenems. However, we are also entitled to file suit at the customer's place of general jurisdiction.