Terms of Service
As of February 19, 2021
Urban Rock GmbH
Validity of the terms and conditions:
All of our business relationships are based on the following general terms and conditions - hereinafter referred to as GTC for short. Different general terms and conditions of customers are hereby expressly contradicted. If these terms and conditions speak of consumers, the relevant provisions only apply to consumers, but not to entrepreneurs. The provisions in the terms and conditions apply insofar as non-mandatory provisions (e.g. for consumers) contradict this.
Offer - Information at contract conclusion:
All offers are non-binding and do not oblige us to perform. Before submitting an offer via the web shop of Urban Rock GmbH, the consumer is informed about the technical steps leading to the conclusion of the contract. The contract is only possible in German. The text of the contract (order confirmation) will be sent to the consumer by e-mail immediately, but at the latest on the second working day after the next, but will not be stored by Urban Rock afterwards.
Withdrawal of Consumer:
Consumers have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods / last partial consignment.
To exercise your right of withdrawal, you must notify us by means of a clear statement (such as a registered letter sent by post, fax or e-mail) of your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of withdrawal: If you withdraw from this contract, we shall have to repay any payments we have received from you, excluding the delivery costs, immediately and no later than fourteen days from the date of receipt of the notification of your cancellation of this contract , For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.
The following form can be used to withdraw your consent:
The statutory warranty provisions (§8 KSchG) apply to consumers in the event of defects in the goods. There is no guarantee for damage caused by improper use or treatment of the product. The same applies to normal wear and tear.
The product images on the website and / or in our catalog may differ in color and size from the appearance of the delivered products due to the resolution and size. The delivered goods are deemed to be in accordance with the contract if the delivered items correspond to the other product specifications.
We guarantee the contractual nature of our products. Notifications of defects are to be made immediately in writing, otherwise within 7 days after receipt of the goods, by registered letter. The consumer has the right to exchange or improvement in case of defects. The date of the postmark applies. The customer must prove that the defect already existed at the relevant time, ie the time of the transfer of risk. Urban Rock GmbH may satisfy the legitimate warranty claims at its discretion except through exchange or improvement, including price reduction or conversion. Small deviations in the dimensions or colors do not justify the complaint. If the complaint is not made in time or not in the form indicated, the goods are considered approved.
We are liable for damage in accordance with the statutory provisions. However, liability for damage caused by slight negligence is excluded. This limitation of liability does not apply to damage resulting from injury to life, limb or health of people and for claims under the Product Liability Act.
Payments are to be made by direct bank transfer or PayPal. After the payment has been received, the delivery will be sent.
Payment by PayPal:
PayPal opens a new page after confirming the order. On this PayPal page, after logging in to your own account, you can select a direct debit location. The amount to be paid is automatically transferred from the selected account to our bank account.
Payment by bank transfer:
The amount to be paid must be transferred to the following account:
Account holder: Urban Rock GmbH
Bank code: 37438
IBAN: AT63 3743 8000 0005 4015
The bank details are also provided by email immediately after the order has been placed. After receipt of the invoice amount, the order will be processed further.
We offer goods throughout the EU, with delivery addresses in Austria or Germany. If your delivery address is in a different country, please feel free to contact us so that we can find a solution together. Because maybe a sports retailer near you has your desired product in stock.
Die Versandkostenpauschale betragen für Österreich pro Bestellung 4 € und für Deutschland 6 €. Die Preisangabe ist inkl. Mehrwertsteuer.
As soon as we have received your payment, we will start packing and shipping the same or next working day. Parcels will be dispatched until around 2 p.m. Parcels that are shipped in Austria usually arrive on the next working day. In Germany, delivery takes place within 2-3 working days.
We will pay for the return shipping costs.
By the way: For 2020, Österreichische Post AG has offset all CO₂ emissions generated during delivery .
Retention of title:
The goods we deliver remain in our unrestricted ownership until full settlement of all liabilities arising from the business relationship, including any current account balance.
Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution, which you can find at https://ec.europa.eu/consumers/odr . We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
Place of Performance - Jurisdiction - Applicable Law:
Place of performance for delivery and payment is Hohenems; this also, if the transfer takes place according to agreement at another place. The contractual relationship is subject to the law of the Republic of Austria excluding the UN Sales Convention. The exclusive place of jurisdiction for all disputes arising from the contractual relationship is the competent court of Hohenems. However, we are also entitled to file suit at the customer's place of general jurisdiction.
We would like to point out that for the purpose of simplifying the shopping process and for later contract processing by us, the web shop operators, the IP data of the subscriber is stored in the context of cookies, as well as the name, email address, address and payment method of the Buyer. The data is also transferred to our external inventory control system.
In addition, we also store the following data for the purpose of processing the contract: Telephone numbers. The data you provide are required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude the contract with you. There is no data transfer to third parties, with the exception of the transfer of the credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations.
After canceling the shopping process, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the tax retention period (7 years).
The data name, address, purchased goods and date of purchase are also stored until the product liability expires (10 years). The data processing takes place on the basis of the legal regulations.
Online ordering information
- The desired product is selected and, if necessary, size and color are determined.
- The number can then be selected.
- The selected product is placed in the shopping cart by clicking on the "Add to cart" button.
- Several products can be added to the shopping cart as required.
- After adding, a confirmation appears at the top of the page through which you can get into the shopping cart. Alternatively, there is a shopping cart icon in the header. By clicking on this, a sidebar opens showing the contents of the shopping cart. The “Show shopping cart” button also takes you to the shopping cart. With the button "cash desk" you get directly to point 10.
- If necessary, a voucher code can be entered in the shopping cart and this can be confirmed using the "Apply voucher" button. The voucher is then applied and displayed immediately.
- In the event of errors, the number of products can also be corrected in the shopping cart. Or they can be completely deleted from the shopping cart.
- Furthermore, the shipping costs can be calculated.
- If the order is as desired, you can use the button "Proceed to checkout" to access the address details.
- All information in the form that is marked with a red * must be completed. In this step, a customer account can also be created so that the data does not have to be re-entered for another order.
- Depending on requirements, a delivery address can also be specified in addition to the billing address. Otherwise the billing address is the delivery address.
- The terms and conditions must be read and accepted.
- Then the payment method is selected.
- Direct bank transfer:
With this selection, the order can be completed and the invoice amount must then be transferred manually to the specified account. As soon as the payment has been received on our account, we will take care of the order.
PayPal opens a new page after confirming the order. On this PayPal page, you have to log into your account and select the place of debit. With a confirmation and receipt on our PayPal account, the order is confirmed and processed.
- Direct bank transfer: